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Is CRM and Marketing Automation Right for You?

11/29/2018

Marketing Automation software serves a company's marketing department beyond what a Dyanmics CRM system does, and a CRM system serves sales and other departments. When integrated, Marketing Automation and Dynamics 365 CRM tools enhance each other, resulting in even more and better-qualified leads and, ultimately, more sales and satisfied customers. If you have one of these productivity tools, here are reasons to have both, in a single, centrally located, easy to use, integrated system.

Marketing Automation is software and processes that nurture leads and convert prospects into highly satisfied customers. By tracking leads from click to close, Marketing Automation allows sales reps to use their time more effectively. With customer intelligence, reps know what content each lead has viewed and actions taken so they are better prepared when meeting prospects and customers.

Marketing Automation allows marketing and sales departments to decrease costs and increase profits by automating repetitive and time-consuming tasks, measuring marketing activities, and maximizing marketing and sales efficiencies.

Marketing Automation Benefits:

Streamlined inbound and email marketing process from campaign start to finish
Increased cross-channel communications
Nurtured leads through desired stages with highly targeted drip emails
Less cold calling and less wasted time on unqualified leads
Lower sales-and-marketing costs and increase ROI
Shorter sales cycles with larger sale
More sales reps meeting quotas
Stronger relationship with customers

CRM (Customer Relationship Management) is a centrally located system that manages data, information, and business intelligence about prospects and customers, such as leads, contacts, accounts, and sales activities. Dynamics 365 CRM combines processes, technologies, and people to help them better understand their customers. Dynamics 365 CRM provides the right information at the right place and at the right time for informed business decisions.

With this well-managed system, a customer database becomes a greater strategic asset that yields increased revenue and profit with lower costs. Everyone involved with the sale of a company's products gains more value from a Dynamics 365 CRM system. Sales, marketing, and customer service can all work together and be on the same page with the customer – helping to ensure that nothing slips through the cracks.

Dynamics 365 CRM Benefits:

Increased profitability and reduced costs through more efficient operations
More effective targeted campaigns via better customer profiling
Improved closing rates
Increased customer satisfaction, loyalty, sales, and retention
Boosted market share
Streamlined marketing and sales processes
Taking advantage of expanding and developing markets
Up-selling and cross-selling
Responding more quickly to customer requests
Adapting to regulatory requirements more easily

An integrated Marketing Automation and Dynamics 365 CRM system brings marketing and sales closer together. Working with the same combination tool, the two departments can more easily and more productively find and keep satisfied customers.

Integrated Marketing Automation and CRM Benefits:

Accelerated informed data-based decision making
Marketing, sales, and customer service teams are on the same page
Less chance for something to slip through the cracks
Improved lead generation and lead qualification
High-performing sales reps can be cloned to turn low performers into high performers
Sales easily tracked back to marketing campaigns
The value of a customer is known for the entire period he or she is a customer
Sales rep's call frequencies adjusted for the most profitable prospects and customers
Determine potential future profits from existing customers
Know more about what's happening with prospects and customers, and respond quickly
With this all-in-one combination of two tools, gain a powerful advantage over competitors
Replace marketers' and sales reps' thoughts and hunches with more meaningful intelligence, actionable insights, and best-practices examples

I would like to tell you more about Marketing Automation and Dynamics 365 CRM and how they can work together to achieve mind-boggling results.