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and customer service teams on the same page. 

Achieving Expected Value

10/1/2021

 
Bob,

We deployed Dynamics CRM about four years ago, and frankly I don’t think we have moved the needle in the last few years to get enough value out of the tool.  What should we be doing different? 

- Jake

Dear Jake,

Deploying and using CRM is a moving through a maturity process. The first step is understanding that you need a phased plan – a roadmap. Your plan must have measurable milestones. With everyone in the organization having the ability to visualize the key KPIs en route, and make adjustments in the roadmap as needed.


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Free CRM vs Dynamics CRM

1/26/2021

 
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Dear Bob,
I have a client asking me what is difference between a free CRM system and Dynamics?  Since free is always good - how do I provide him with guidance?
-- Phil, MSP 

Dear Phil,
​
For getting started, the simple answer is that any CRM will do. A CRM system is like a young child. At first, the focus is just getting the child to talk and walk.  Long term, however, you want them to mature, learning and do more. As your client moves to do more, mature with their CRM system, that is where a basic tool and more advance tool quickly separate. 

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  • Home
  • Services
    • CRM Implementations
    • Dynamics CRM Rescue
    • Dynamics CRM Support
    • Dynamics CRM Reporting
    • CRM Manager
    • Formstack and Dynamics
  • Solutions
    • Dynamics 365 Sales, Service & Marketing
    • Marketing Automation
    • Dynamics for Hospice
    • Dynamics 365 Quality Assurance
    • Dynamics 365 Fundraising and Engagement
    • Dynamics Power Platform
  • Resources
    • Dynamics CRM Coaching
    • Dynamics CRM Blog
    • Videos
    • Guides & Ebooks
    • Dynamics CRM Quiz
  • Why InfoGrow
    • Our Approach
    • Our Pledge
    • Our Story
    • Careers
    • Our Clients
    • Alliances
  • Business Partners
  • Contact Us
  • Schedule FREE Review