Microsoft Dynamics 365 CRM

Customer Relationship Management (CRM) systems help manage all the touchpoints you have with your customers and potential customers. From marketing, sales, services, projects and even to accounting and production and shipping operations - your customers expect you to know them.

Not only should your employees be able to see all the interactions with your organization, but customers also want you to truly know them as individuals - their likes and dislikes, so you can take actions that encourage customer loyalty.

Having one complete view of the relationship is why Microsoft CRM has evolved into Microsoft Dynamics 365. The modules shown below form a platform that provide a complete view of the customer engagement, regardless of what point the customer is at in their journey with you.

The Dynamics 365 platform works for your users because it is totally integrated with tools your users already know: Word, Outlook, Excel and reporting and AI tools that are part of the Microsoft core.