Microsoft Dynamics CRM

Strengthen Customer Engagement with 24/7 Self-Service PowerApps Portals for Dynamics 365

Delight your customers, members, partners, distributors and stakeholders with customer-centric access that never sleeps or take a vacation. InfoGrow makes it easy to strengthen loyalty and engagement with 24/7 support and access to essential product, membership, order and time-sensitive information.

Seamless, Self-Service Support

Designed and implemented to your specifications, this content-rich engagement platform is built using PowerApps Portals and is fully integrated to Microsoft Dynamics 365. A wealth of safe, secure and convenient portals can be created allowing your customers to:

Submit new Help Desk requests, schedule needed services and obtain the status of outstanding requests without calling a customer service representative
Update company and contact information in CRM to ensure the accuracy of user and member profiles
Provide customers with 24/7 access to pay bills, review orders & invoices, make re-orders
Provide access to catalogs and product information, return policies, credit applications and more
Deliver education and training materials to customers with access to knowledge base, blogs, videos and other managed communication
Register for conferences and other live events to boost attendance and improve event ROI
Manage memberships: New and renewals, volunteers and provide for donations

Powerful Portal Solutions

PowerApps Portals for Dynamics 365 delivers robust, interactive capabilities that help business customers and associations move their customer engagement activities forward, independent of your staff. Integration to Dynamics 365 allows automatic tracking of all user-initiated activities and distribution of appropriate notifications so you can respond quickly and appropriately.

Portal technology is built on the powerful Dataverse platform allowing you to control the style of the portal to match your website. In fact, if you prefer, the CMS base is used by over 25,000 websites so it can be the foundation for your entire site. PowerApps Portals for Dynamics 365 is optimized for desktop, tablet and mobile devices, ensuring user access from any location. To further align with your IT environment, flexible hosting and licensing options are available, as are multi-lingual and multi-regional support.

InfoGrow specializes in personalized sales and marketing solutions that accelerate sales and achieve sustained growth through strategy, process and business technologies. Contact us to learn how Portals for Dynamics 365 can improve Customer Effort Scores (CES) and optimize stakeholder relationships by making it easier to do business with your organization.