Microsoft Dynamics CRM Support

Dynamics CRM Support Options

Get expert support for the sales, marketing, and customer service functions in Dynamics 365.

Get That One CRM Problem Fixed

Try our Dynamics CRM support services with no long-term obligation. Get started by requesting our assistance to fix a report or fix a business process. Experience the difference of having a partner that specializes exclusively on Dynamics 365 CRM related solutions. Call us at (330) 929-1353 and we'll get you setup right away.

Help Desk & Break Fix CRM Support

Get as-needed telephone and email help desk support for your business users. Our support team works Monday-Friday from 8:00AM to 6:00PM Eastern Time, with after-hours emergency, or scheduled support available when needed. Our team can help answer user questions, solve compatibility issues, and Dynamic’s growth initiatives. Purchasing a discounted per-paid block of support hours is best way to be ready to address issues as they arise with less budget impact

CRM Managed Services

Work with our Dynamics Success Management Program to get ongoing proactive Dynamics platform help and strategic coaching. Leveraging Dynamics as a competitive advantage is why you invested in the application. Our Success Management program provides the guided assistance helping you move up the Ladder of Success. CRM is not the type of application that you install once and put in on autopilot. It requires direction and monitoring of users and processes to achieve the ROI expectations, and sustainable growth desired.

Our Dynamics CRM Support team is here to help you. Over the years, our team has resolved well over 25,000 CRM related support issues. You can trust us to support your Dynamics CRM users and get to the root of your CRM performance problems.

Unlike CRM administrators and IT providers who only understand the technical side of Dynamics 365 CRM, we can advise your organization on the best way to keep your people, processes and technology working in alignment to maximize sales opportunities and build customer loyalty.

Work with Dynamics 365 CRM experts

Our consultants and support specialists have the expertise, product knowledge, and credentials in all of the sales, marketing, and service solutions offered by Microsoft. Our Dynamics CRM support teams works with:

Dynamics 365 Sales including connections to your back-end accounting and operational systems
Dynamics 365 Service including Field Service, Remote Assist, and Project Operations
Dynamics 365 Marketing and Click to build customer loyalty through real-time journeys
Dynamics 365 Customer Service with Virtual Agents
Dynamics 365 Fundraising and Engagement and other non-profit applications
Copilot Studio
Nonprofit Applications for Fundraising, Volunteer Management, and Membership Management

Plus, our team of Dynamics professionals can help you create connected business processes with advanced analytics, Power Apps, Power BI and automation using Microsoft Azure, Microsoft Power Platform, and Office 365 / Microsoft 365

Work with sales and marketing process experts

To get high quality Dynamics CRM Support, you need more than product knowledge. You need a partner who can help you capitalize on business opportunities.

Build customer loyalty

Increase customer engagement

Accelerate sales opportunities

Strengthen the ROI of your sales and marketing technologies

Create connected business processes

"Frankly, I am probably so high on InfoGrow (in part) because of how they operate and perform in comparison to the unpleasant experiences we have had with past resources. They continue to be a pleasure to deal with, and I am excited about the capabilities of the next phase!"
Holly - Manufacturing

Clients rave about our Dynamics CRM support

We help them meet their sales, marketing and customer service goals by:

Promoting end user adoption by creating value for users "I never thought our sales teams would actually like using a CRM system. And our customers? They love getting just the right amount of attention and personalized communications."
Supporting system administrators "We appreciate how InfoGrow openly shares their knowledge, helping our CRM administrators learn, and allowing our organization to become as self-sufficient as we want to be."
Setting up advanced queries, territories, maps, quotes, and order formatting. "We had no idea how much more productive and efficient we could be until we started working with InfoGrow."

Plus of course, we do all the normal CRM support tasks like installing the latest Microsoft Dynamics CRM updates, solving technical issues, and keeping the data secure

Our Services

FAQs

What's the difference between Microsoft Dynamics CRM and Microsoft Dynamics 365 Sales / Service / Marketing? Which versions do you support?

Microsoft has rebranded all their business applications as Dynamics 365, which means that the Dynamics 365 Sales, Service, and Marketing platform is the same thing as Dynamics CRM. We support all Microsoft supported versions of Dynamics 365 / CRM.

Visit the Microsoft site to keep up with Dynamics CRM lifecycle information. Currently, the expected support end dates are:

Dynamics CRM 2011 support ended 7/13/2021
Dynamics CRM 2013 support ended 1/9/2024
Dynamics CRM 2015 support ends 1/14/2025

Dynamics CRM 2016 / Dynamics 365 support ends 1/13/2026

Which CRM support model is right for our organization? How much will it cost?

The benefit of working with InfoGrow is in the flexibility of our support plans. Our offerings range from providing break-fix hourly support to all-inclusive monthly managed service plans. We'll craft a program to fit your needs and your budget.

We recognize you may have very real budgetary limitations, but at the same time, inefficiency has a lot of hidden expense. We'll help you understand the ROI and total cost of ownership of any decision you make.

What about using Microsoft for Dynamics CRM Support?

Microsoft support is great for general issues, but due to their size, they can't get to know your business and your people the way we can. For general support, you can use the Microsoft Dynamics Technical Support Numbers - (support.microsoft.com)

Can we still use our IT team / Microsoft Partner?

YES! We work closely with Managed Service Providers and internal IT staff all the time, with each of us doing what we do best. Your IT professionals support the overall technology architecture and applications like Microsoft 365 and SQL Server. We support the Dynamics 365 CRM application, processes and people