Microsoft Dynamics 365 Customer Service

Earn Loyalty with Personalized Customer Service

Guide agents to optimal outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.

Personalize service with a complete customer view
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.

Empower agents with AI customer service assistants
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.

Capitalize on revenue opportunities
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendation