Microsoft Dynamics 365

Microsoft Dynamics 365: A Unified Platform Designed for Growth

Microsoft Dynamics 365 provides intelligent business applications that unify CRM and ERP in a fully integrated, cloud-based solution. This approach allows you to choose exactly what you need to run and transform your business, and provides a single view of customer engagement that enhances productivity and customer satisfaction.

For added convenience and efficiency, Dynamics 365 is integrated with Office 365, allowing you to work seamlessly in familiar Office applications and collaborate from any location.

Dynamics 365 offers purpose-built applications that deliver powerful solutions for diverse business needs: customer service, field service, project services, and robust sales, marketing, finance, and operations functionality.

Sales. Replaces Dynamics CRM and provides rich capabilities for managing and evaluating sales engagement, customer management, and sales performance.

Marketing. Delivers marketing automation capabilities through integration with Adobe Marketing Cloud, providing opportunities for deep interaction and personalized content.

Finance. Consolidates data from multiple systems and locations to help manage back-office accounting functions in a single, connected application.

Microsoft Dynamics 365 Unified Operations

Operations. Provides functionality for multiple locations and global scalability with strengths in manufacturing, retail, finance, and IT.

Customer Service. Endows agents with a single, unified platform for servicing customers the way they want to do business: self-service, peer-to-peer, or assisted. Microsoft plans to route these service interactions through various social media channels.

Field Service. Provides everything teams need to optimize scheduling, maintain service agreements, and perform inventory management and predictive maintenance. Microsoft will expand this functionality with machine learning as the Internet-of-Things (IoT) data is crunched. This will enable instructional data to be transferred without human interaction, such as in your washing machine calling the repairman.

Project Service. Includes planning tools, resource scheduling, and time and expense tracking capabilities, and is fully integrated with customer billing.

Power Apps and Flow. Integrates with Dynamics 365 and makes it easy for developers build custom plug-in applications that satisfy unique business requirements.