I just lost 45-minutes of my life, that I can’t get back, dealing with a dumb chatbot and then waiting for real person online to resolve a simple issue. What can I do not to put my customers through the same pain? -- Frustrated Bill
We have all encountered service bots that are not as smart as we would like. Well Microsoft's newest member of the Power Platform, Power Virtual Agents, looks like to be heading in right the direction for smarter Chatbots.
These bots feed off Dynamics CRM and the Common Data Platform, which opens up a whole lot more connections to other data sources. In addition, with the power of Microsoft’s AI behind the bots, these chatbots can learn how to improve.
Some examples of smarter bots that might apply to your business:
Generating leads and acquiring new customers is the lifeblood of every organization. Many organizations believe that satisfied customers and referrals are their best sources of leads. That’s certainly a sound principle and something to strive for but unless you’re measuring and tracking where your leads are coming from, this belief is anecdotal and little more than company lore.
The growth of Artificial Intelligence (AI) in the Internet of Things (IOT) world is steadily moving into the sales, marketing and customer service applications. Sentiment and emotion analytics market is set to explode, from $123 million currently to $3.8 billion by 2025 according to a report from the research firm Tractica. (Customer Relationship Management, May 2018).
The report states that the top three use cases for sentiment and emotion analysis will be customer experience, product and market research, and customer service. An example offered of affecting the customer experience would changing the in-store LDC displays in response to the emotions detected on the faces of shoppers walking the aisles.
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