I just lost 45-minutes of my life, that I can’t get back, dealing with a dumb chatbot and then waiting for real person online to resolve a simple issue. What can I do not to put my customers through the same pain? -- Frustrated Bill
We have all encountered service bots that are not as smart as we would like. Well Microsoft's newest member of the Power Platform, Power Virtual Agents, looks like to be heading in right the direction for smarter Chatbots.
These bots feed off Dynamics CRM and the Common Data Platform, which opens up a whole lot more connections to other data sources. In addition, with the power of Microsoft’s AI behind the bots, these chatbots can learn how to improve.
Some examples of smarter bots that might apply to your business:
Watch how Microsoft Power Virtual Agents gives you a fast, intuitive way to create intelligent bots that make decisions and take action.
Let me know how we can help. Stay safe and healthy!
If you have any questions, don't hesitate to reach out.
firstname.lastname@example.org or call me at 330.929.1353 x 5224.-- Bob