Dynamics 365 Service Enhanced with Smarter Chatbots

Bob,
​I just lost 45-minutes of my life, that I can’t get back, dealing with a dumb chatbot and then waiting for real person online to resolve a simple issue. What can I do not to put my customers through the same pain? -- Frustrated Bill 

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Dear Bill,
We have all encountered service bots that are not as smart as we would like. Well Microsoft's newest member of the Power Platform, Power Virtual Agents, looks like to be heading in right the direction for smarter Chatbots.

​These bots feed off Dynamics CRM and the Common Data Platform, which opens up a whole lot more connections to other data sources.  In addition, with the power of Microsoft’s AI behind the bots, these chatbots can learn how to improve. 

Some examples of smarter bots that might apply to your business:

• An interface to a knowledge library of product sales and/or specification sheets that has an option to schedule a call with an account rep or service technician.
• Managing the whole RAM process
• Submitting a support ticket request, where based on the product a selection of specific product, questions are presented or knowledge articles linked
• Checking on shipping status
• Making and confirming an appointment time
• Finding product parts, spec sheets and placing the order
• Let your imagination direct you

Watch how Microsoft Power Virtual Agents gives you a fast, intuitive way to create intelligent bots that make decisions and take action.
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Let me know how we can help. Stay safe and healthy!

If you have any questions, don't hesitate to reach out.

[email protected] or call me at 330.929.1353 x 5224.-- Bob