Call Today: (330) 929-1353
  • Home
  • Why InfoGrow
    • Our Approach >
      • Our Story
      • Our Clients
    • Our Pledge
    • Careers
    • Alliances
  • Dynamics 365 CRM
    • Dynamics 365 CRM Consulting >
      • Microsoft Dynamics 365 CRM
      • Dynamics CRM Optimization
    • CRM Manager
    • Dynamics CRM Rescue
    • Dynamics CRM Support
    • Dynamics CRM Reporting
  • Dynamics 365 Solutions
    • Dynamics Marketing Automation
    • Dynamics for Hospice
    • Dynamics 365 Non-Profit Fundraising
    • Application Development
    • CRM SmartMap
  • Resources
    • Blog
    • Videos
    • Whitepapers
    • CRM Quiz
    • Store
  • Contact Us

InfoGrow Blog

See your organization thrive! Improve the customer experience by keeping your sales, marketing
and customer service teams on the same page. 

Enhancing Customer Service - Smarter Chatbots

 
Bob,
​I just lost 45-minutes of my life, that I can’t get back, dealing with a dumb chatbot and then waiting for real person online to resolve a simple issue. What can I do not to put my customers through the same pain? -- Frustrated Bill 

Dear Bill,
We have all encountered service bots that are not as smart as we would like. Well Microsoft's newest member of the Power Platform, Power Virtual Agents, looks like to be heading in right the direction for smarter Chatbots.

​These bots feed off Dynamics CRM and the Common Data Platform, which opens up a whole lot more connections to other data sources.  In addition, with the power of Microsoft’s AI behind the bots, these chatbots can learn how to improve. 
AI Chatbot Picture
Some examples of smarter bots that might apply to your business:
  • An interface to a knowledge library of product sales and/or specification sheets that has an option to schedule a call with an account rep or service technician.
  • Managing the whole RAM process
  • Submitting a support ticket request, where based on the product a selection of specific product, questions are presented or knowledge articles linked
  • Checking on shipping status
  • Making and confirming an appointment time
  • Finding product parts, spec sheets and placing the order
  • Let your imagination direct you

Watch how Microsoft Power Virtual Agents gives you a fast, intuitive way to create intelligent bots that make decisions and take action.
​
Let me know how we can help.Stay safe and healthy!

If you have any questions, don't hesitate to reach out.

bsullivan@infogrowcorp.com or call me at 330.929.1353 x 5224.-- Bob


Comments are closed.

    Categories

    All
    Considering CRM
    CRM
    Dynamics CRM Rescue
    Lead Generation & Management
    Maps Drive Insight
    Marketing Automation

    Picture
    ​

    Subscribe

    schedule a call
    Schedule a Call

    Contributors

    Picture
    Bob Sullivan
    President
    Picture
    Tonya Stephenson
    Operations Manager / Customer Service Manager
    Picture
    Larry Brown
    CTO

​ABOUT    |    SERVICES    |    SOLUTIONS    |    BLOG    |    STORE  |  CONTACT US


Picture

Address

2140 Front Street 
Cuyahoga Falls, OH 44221

Telephone

(330) 929-1353

Email

info@infogrowcorp.com
​© 2020 InfoGrow Corporation
  • Home
  • Why InfoGrow
    • Our Approach >
      • Our Story
      • Our Clients
    • Our Pledge
    • Careers
    • Alliances
  • Dynamics 365 CRM
    • Dynamics 365 CRM Consulting >
      • Microsoft Dynamics 365 CRM
      • Dynamics CRM Optimization
    • CRM Manager
    • Dynamics CRM Rescue
    • Dynamics CRM Support
    • Dynamics CRM Reporting
  • Dynamics 365 Solutions
    • Dynamics Marketing Automation
    • Dynamics for Hospice
    • Dynamics 365 Non-Profit Fundraising
    • Application Development
    • CRM SmartMap
  • Resources
    • Blog
    • Videos
    • Whitepapers
    • CRM Quiz
    • Store
  • Contact Us