InfoGrow for Dynamics 365 CRM
Menu

Dynamics CRM Blog

See your organization thrive! Improve the customer experience by keeping your sales, marketing
and customer service teams on the same page. 

Giving Your Customers a Voice

9/14/2021

 
Dynamics 365 Customer Voice
Bob,

Is there a way in Dynamics 365 connect a survey tool to our CRM contact data and use a workflow to send out an email survey in follow-up to customer service calls?
​

- Mary Ann

Dear Mary Ann,
​

Absolutely, in fact there is a better way. Your Dynamics 365 Online application delivers with a module that you can use not only for case follow-up but other surveys that will help you understand customers’ needs and if you are measuring up to their expectations. Dynamics 365 Customer Voice is a much overlooked, but highly effective application that ingrates with your CRM contact data.  

A Voice of the customer process is where a company seeks customer feedback about their experiences with your products and services, then transforms that feedback into actionable insights. These types of surveys can help you understand whether your brand, services, and products meet your customers’ needs. Knowing what your customers think, feel, and do can help you improve your business and make customers happy. 
When used correctly, Voice of the Customer (VoC) surveys can help you become more customer focused. You exist to give your customers what they want, and you can’t do that if you don’t know what their pain points are. VoC surveys give you a direct line to your customers’ minds so you can tailor your products and services to their needs, helping you offer exactly what they want—and nothing they don’t.

With VoC surveys you can discover:

  • Prospect and/or customer interests in new products or releases
  • Where within the buyer’s journey the customer experience can be improved
  • Case resolution follow-up – timeliness of the response and how well the issue was resolved
  • Ways to uncover and resolve any customer pain points
  • Market share research
  • Customer loyalty
 
See the following short video on Dynamics 365 Customer Voice > https://youtu.be/sbMReFrVYbs
 
Find additional resources:
 
  • https://dynamics.microsoft.com/enus/customer-voice/what-is-the-voice-of-customer/
  • https://dynamics.microsoft.com/enus/customer-voice/survey-examples/
 
Call us to help you get started.
 
[email protected] or call me at 330.929.1353 x 5224.


Comments are closed.
    Subscribe
    Picture
    ​

​HOME   |   SERVICES   |  SOLUTIONS  |  BLOG  |  WHY INFOGROW  |  CONTACT US

Join Our Newsletter

Picture
Schedule FREE Review

Address

2140 Front Street 
Cuyahoga Falls, OH 44221

Telephone

(330) 929-1353

Email

[email protected]
​© 2025 InfoGrow Corporation
  • Services
    • CRM Implementations
    • Dynamics CRM Rescue
    • Dynamics CRM Support
    • Dynamics Success Management
    • Formstack and Dynamics
    • Dynamics CRM Reporting
  • Solutions
    • Dynamics 365 CRM
    • CRM for Nonprofits
    • Marketing Automation
    • Project Operations
    • Power Platform
  • Resources
    • Dynamics CRM Blog
    • Videos
    • Guides & Ebooks
    • Dynamics CRM Quiz
  • Why InfoGrow
    • Our Approach
    • Our Pledge
    • Our Story
    • Careers
    • Our Clients
    • Alliances
  • Business Partners
  • Contact Us
  • Schedule FREE Review
  • Services
    • CRM Implementations
    • Dynamics CRM Rescue
    • Dynamics CRM Support
    • Dynamics Success Management
    • Formstack and Dynamics
    • Dynamics CRM Reporting
  • Solutions
    • Dynamics 365 CRM
    • CRM for Nonprofits
    • Marketing Automation
    • Project Operations
    • Power Platform
  • Resources
    • Dynamics CRM Blog
    • Videos
    • Guides & Ebooks
    • Dynamics CRM Quiz
  • Why InfoGrow
    • Our Approach
    • Our Pledge
    • Our Story
    • Careers
    • Our Clients
    • Alliances
  • Business Partners
  • Contact Us
  • Schedule FREE Review