Microsoft Dynamics CRM - User Training Services

Microsoft Dynamics 365 Training for Users and Admins

Education is the most important tool for encouraging user adoption of your sales and marketing technologies. To achieve a return on investment now and going forward, users must know how to use the functionality appropriate to their role, run reports that make their jobs easier, and appreciate how embracing the system helps everyone succeed.

Empowering business users
One-size-fits-all training programs rarely accomplish much, especially for new installations. Users are typically left frustrated instead of motivated to use your systems. That’s why InfoGrow offers personalized training services that reflect your unique organizational goals and the needs of users at every level.

We start with basic curricula that are modified to your requirements and focused on a particular job role such as sales representative, marketing manager or system administrator. These programs are scheduled at your convenience and delivered in person or via online webinar, depending on what works best for your organization.

Improving Performance
At implementation, we recommend that users receive core skills training to learn how to accomplish basic tasks. We also suggest including value training to help users understand Microsoft Dynamics 365 CRM’s value to other teams and the organization as a whole. Once your CRM system is in place and meeting expectations, it’s time to exceed expectations and strengthen Dynamics CRM adoption with advanced training.

InfoGrow will help you tap into the CRM best practices of your top-performing Dynamics 365 CRM users, and share what they know to improve everyone’s performance. We’ll share techniques you might be missing out on and help your teams get the job done better and faster. With more power users, CRM can better deliver on its promise to help you find and keep the customers you want, and increase sales.

We encourage all InfoGrow clients to take advantage of our wealth of training resources for CRM and other sales and marketing technologies. Contact us for more information about basic and advanced Microsoft Dynamics 365 CRM training packages and our free educational videos and downloadable resources.