"We will help you leverage technology for your growth by communicating a roadmap for you success, even if it means referring you to other resources if we’re unable to meet your needs."
One of the biggest challenges we see with clients is knowing what should be done next, i.e., having a roadmap. Too many technology projects become one-off efforts, which often fail because there is no follow through. User applications are that installed and forgotten often lose relevance for the user because there is no on-going support, training, the process changes or new users are added.
Technology is often a journey rather than a destination, and without a roadmap there is no direction as to where the effort is heading. Lack of direction causes an organization to stop growing with a tool.
In the last year, I bet took over a half a dozen CRM projects that were started by others, including in-house. The problems with these efforts had nothing to do with the technology or how it was installed. Rather, the issue was management forgot where they were going with the tool and without on-going direction existing users stopped and new users are unaware of the objectives.
At InfoGrow, we provide a roadmap and recognize that there is a maturity level or readiness within an organization that must be planned out. We also recognize that InfoGrow can’t be all things to all organizations, that is why we have built strategic relationships with partners and bring them in for their specify skill set. We will even go as far as letting you know that we are the wrong guys for the issue at hand.