To ensure that this principle is met, we first build in a communication schedule with each of our processes. When we initiate a project we use the layout of the communication schedule with you for project management. In an on-going client relationship, the account manager makes effective use of CRM to pre-set contact times. We also have our support system built-in to CRM to be responsive and to share the full communication of activities with your account manager, so they remain current on any issue.
Having a communication schedule and being responsive is only one-half of our commitment. The other half is to communicate honestly and with candor. We will provide you with our best advice, even if you don't want to hear it, and even if it is not in our best interest.
If you are taking an action, or not taking an action, that strays from the goals that you have set with us, we will stop the effort and tell you. If you still want to shoot yourself in the foot, that is your choice, but you should expect that we know the path being traveled and are providing you the insight needed to avoid stumbling and falling.