The Enterprise Edition is designed for 250+ seat organizations that often have deep requirements for customer service, field service, and project services along with robust sales, marketing and operations functionality. Similar functionality is planned for the Business Edition, which is scheduled for release in the spring.
To identify opportunities in which Dynamics 365 Enterprise Edition can benefit your clients, let’s take a quick look at how it focuses on different aspects of their business. We’ll start with Customer Service:
The functionality in Field Service is highly mobile and provides everything a team needs to optimize scheduling, maintain service agreements, and perform inventory management and predictive maintenance. Microsoft will be expanding this functionality with machine learning as the Internet-of-Things (IoT) data is crunched. This will enable instructional data to be transferred without human interaction, as in your washing machine calls the repairman.
Project Service is fully integrated with customer billing and provides planning tools, resource scheduling, and time and expense tracking.
Power Apps Flow integrates with Dynamics 365 and makes it easy for developers build custom plug-in applications that satisfy unique business requirements.
The Sales module replaces Dynamics CRM and provides rich capabilities for managing and evaluating sales engagement, customer management, and sales performance.
Marketing capabilities are delivered through integration with Adobe Marketing Cloud, which provides opportunities for deep interaction and personalized content.
The Finance module consolidates data from multiple systems and locations to help manage back-office accounting functions in a single, connected application.
Last but not least is Operations, an ERP module that is specifically designed for multiple locations and global scalability with strengths in manufacturing, retail, finance, and IT.
The Enterprise Edition roadmap focuses on guiding users with rich artificial intelligence powered by Cortana Intelligence and Azure Machine Learning. Examples of how to use AI include taking sales reps through a review of activities and sales opportunities, and assisting field technicians who receives service predictions build upon analysis of the IoT.
We are proud to offer the Dynamics 365 portfolio of solutions to your clients and ours. To further considering whether Dynamics 365 holds the keys to success, check out this short Microsoft video summarizing the benefits of this intelligent approach to business applications.
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